Verint Wins Artificial Intelligence Excellence Award in Customer Engagement
MELVILLE, N.Y.–(BUSINESS WIRE)–Verint® (Nasdaq: VRNT), The Customer Engagement Company™, today announced it is among the winners of Business Intelligence Group’s Excellence in Artificial Intelligence Awards. Verint Intelligent Virtual Assistant (IVA) was recognized in the natural language processing (NLP) product category.
The Business Intelligence awards program recognizes organizations, products and people who bring artificial intelligence (AI) to life and apply it to solve real problems.
Verint Intelligent Virtual Assistant, part of the Customer Engagement Cloud Platform, uses AI and machine learning to create a modern engagement experience. Conversational AI predicts what a customer wants, personalizes the…