June 20, 2021
Business News

More Citizens are Accessing Social Services and Want Proactive and Personalized Experiences, Accenture Report Finds


ARLINGTON, Va.–()–A new report from Accenture (NYSE: ACN) found that many citizens have acquired significant new caregiving responsibilities at home during the pandemic, yet most are unaware of what social services are available to them.

The report, “Social Services: Lead with Impact,” found that while more than half (57%) of citizens surveyed said that the response of their social service agencies to the COVID-19 pandemic has been strong, the majority (89%) said they lack sufficient guidance on what social services they are eligible to access. This posed a challenge for the more than half (56%) of respondents who have had significant new caregiving responsibilities at home during the crisis.

The report…



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