May 13, 2021
Business News

Many Wireless Customers in Canada Underwhelmed by Network Reliability and Speed, J.D. Power Finds

TORONTO–()–Although the overall performance of Canada’s wireless networks remains flat year over year with an average of 9 PP100 (problems per 100 connections), a significant portion of customers say performance was not up to par, according to the J.D. Power 2021 Canada Wireless Network Quality Study℠ released today. Only 67% of wireless customers agree that their carrier’s network is reliable when streaming music and videos, activities that account for a significant amount of time used on devices. In addition, just 7% of customers say network speeds are faster than expected.

“Despite massive investments in infrastructure and technology, customers remain relatively unimpressed by their carriers’…

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