March 1, 2021
Business News

Calabrio Receives Perfect Customer Satisfaction Scores in DMG Consulting’s 2020-2021 WFO Product and Market Report


MINNEAPOLIS–()–Calabrio, the customer experience intelligence company, landed perfect customer satisfaction scores and the number one spot in three of four categories in the 2020-2021 Workforce Optimization Product and Market Report from DMG Consulting LLC. The three categories where Calabrio earned leading scores were for satisfaction with Calabrio as a vendor and the features and effectiveness of Calabrio ONE workforce optimization (WFO) products.

DMG, a leading independent contact center research and consulting firm, annually conducts reports on the workforce optimization (WFO) industry, covering market trends and challenges, predictions and vendor market share, and an extensive customer satisfaction survey…



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